Privacy Policy

1) Information We Collect

Information you provide to us

We may collect information you submit through our website, forms, booking requests, or communications, including:

Contact information: Name, email address, phone number, and preferred contact method

Project information: Address or general location, project type (residential remodeling, custom home building, outdoor living), timeline, budget range (if provided), and project details

Communications: Messages, emails, texts, call notes, and appointment requests

Information collected automatically

When you use our website, we may automatically collect:

Device and usage data: IP address, browser type, device type, pages viewed, time on site, and referral source

Cookies and similar technologies: Used for website functionality, analytics, and advertising performance (where applicable)

2) How We Use Your Information

We use your information to:

Respond to inquiries, provide estimates, and schedule consultations or appointments

Communicate about your project (questions, updates, next steps)

Provide customer service and improve our website and services

Send service-related messages (appointment confirmations, reminders, follow-ups)

Send marketing communications where permitted (you may opt out at any time)

Protect against fraud, abuse, or security threats and enforce our Terms & Conditions

3) Text Messaging (SMS) and Phone Communications

If you provide your phone number, you consent to receive calls and text messages from Homegrown Customs LLC related to your inquiry, consultation, appointment, and services. Message frequency may vary. Message and data rates may apply.

You can opt out of non-essential text messages at any time by replying STOP. You may receive a final confirmation message. For help, reply HELP or contact us using the information below.

4) How We Share Information

We do not sell your personal information.

We may share information only as needed to operate our business and provide Services, including:

Service providers: Vendors who help us operate our website, forms, scheduling, communications, analytics, and customer management systems

Legal and safety: If required by law, legal process, or to protect the rights, property, and safety of Homegrown Customs, our customers, or others

Business operations: In connection with a business transfer (such as a merger, acquisition, or sale of assets), where permitted by law

5) Cookies and Analytics

We may use cookies and analytics tools to understand how visitors use our website and to improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6) Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We keep personal information as long as reasonably necessary to respond to inquiries, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8) Your Choices

You may:

Request access, correction, or deletion of your personal information (subject to legal requirements)

Opt out of marketing emails by using the unsubscribe link (if applicable)

Opt out of text messages by replying STOP

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services after updates constitutes acceptance of the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or how we handle information, contact us:

Homegrown Customs LLC

Email: [email protected]

Phone: (859) 835-0652
Service Area: Northern Kentucky & Greater Cincinnati